Observers name the Situation, describe the specific Behavior, and explain the Impact noticed, avoiding mind-reading or cultural stereotyping. This structure invites nuance while reducing defensiveness. Participants learn to test interpretations with questions, highlight helpful micro-choices, and propose small experiments. Over time, SBI becomes a shared language for clarity, compassion, and continuous improvement across languages, roles, and regions.
Observers name the Situation, describe the specific Behavior, and explain the Impact noticed, avoiding mind-reading or cultural stereotyping. This structure invites nuance while reducing defensiveness. Participants learn to test interpretations with questions, highlight helpful micro-choices, and propose small experiments. Over time, SBI becomes a shared language for clarity, compassion, and continuous improvement across languages, roles, and regions.
Observers name the Situation, describe the specific Behavior, and explain the Impact noticed, avoiding mind-reading or cultural stereotyping. This structure invites nuance while reducing defensiveness. Participants learn to test interpretations with questions, highlight helpful micro-choices, and propose small experiments. Over time, SBI becomes a shared language for clarity, compassion, and continuous improvement across languages, roles, and regions.
Participants engage in staged message exchanges across Slack or email, responding within agreed windows. This format mirrors real workflows, capturing nuance in written tone and timing. Debriefs analyze subject lines, formatting, and escalation paths. Teams realize how small textual shifts, like headings and summaries, unlock faster alignment, fewer misunderstandings, and greater confidence for colleagues who prefer writing over spontaneous spoken exchanges.
We assign roles, timings, and observable goals before entering breakouts. Clear prompts and visible timers reduce drift. Observers post highlights into shared documents, creating institutional memory. Short plenaries stitch learning across rooms, surfacing patterns rather than isolated moments. This structure keeps energy focused, helps quieter voices emerge, and ensures experiments translate into replicable behaviors back in the workplace after the session ends.
We test caption accuracy, avoid rapid context switching, and provide materials in advance. Multimodal supports help nonnative speakers, neurodivergent colleagues, and anyone joining under low bandwidth. By embracing accessibility as craft, not compliance, teams see richer participation, deeper focus, and kinder pacing. The practice becomes a model for everyday meetings, not just a special training that fades after applause.
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